Terms of service

TERMS OF SERVICE
of the City Bike System in Zielona Góra

Valid from 14.08.2023

I. General Provisions
1. The hereby Terms of Service shall specify the rules and conditions of the use of the Zielona Góra City Bike system, also called ZRM (further: ZRM) launched for the city of Zielona Góra.
2. Terms of Service of ZRM as well as the Privacy Policy are available free of charge on the internet website www.zielonogorskirowermiejski.pl in such a way so as to enable familiarising with the contents, obtaining, accessing and recording them. This document may be obtained at the headquarters of Nextbike Polska S.A. under restructuring with its registered seat in Warsaw, which is the operator of ZRM.
3. Contact:
Nextbike Polska S.A. under restructuring
ul. Przasnyska 6b
01-756 Warszawa
e-mail: [email protected]
Tel: 48 68 422 84 44
4. Nextbike Systems are compatible, that is setting up an account in one of the systems enables the use of bike rental stations in other cities, unless the terms of service of a given system indicate otherwise. Current list of cities in which Nextbike systems are active may be found under the following link https://nextbike.pl/o-nextbike/

II. Definitions
Whenever the Terms of Service indicate:
1. Nextbike Mobile Application-it ought to be understood as mobile application enabling the use of ZRM System, available on devices with IOS and Android systems.
2. ZRM Customer Service Office/BOK ZRM- it ought to be understood as service launched by the Operator, ensuring that the Clients have contact with the Operator by means of:
a. Hotline under the number 48 68 422 84 44.
b. Electronic post at the address [email protected]
Information regarding the functioning of BOK ZRM is available on the internet website www.zielonogorskirowermiejski.pl
3. Account blockade-it ought to be understood as preventive measure consisting of preventing the use of ZRM system which may be applied by the Operator in case of breaching by the Client of provisions of the hereby Terms of Service, in particular a breach which constitutes a damage to the property of the city of Zielona Góra and the Operator.
4. Promotional voucher-it ought to be understood as a voucher offered by the Operator which enables topping up Client Account. The voucher amount and its purpose is established by the Operator and it is non-repayable. The means from the vouchers are used in the first place, prior to the means paid in by the Client.
5. Electric lock- it ought to be understood as a mechanism which releases and blocks the bikes in the docking station.
6. Client Identification-this ought to be understood as individual number assigned to a Client, corresponding to the number of the mobile phone indicated during registration and a 6-digit PIN number. Any proximity RFID card may serve as an identifier. Details concerning registration and Client identifiers have been described in Section V. Registration.
7. Client-it ought to be understood as participant of ZRM System who has accepted the Terms of Service and who is registered within the ZRM System. Personal data of Clients are processed and made available in accordance with the consents granted by the ZRM System.
8. Client Account- it ought to be understood as personal Client account created during registration for the purposes of using the ZRM System as well as charging fees in line with Annex no. 1 to the Terms of Service.
9. Cost of repairs-it ought to be understood as cost calculated by the Operator in relation to the damage of a bike, based on the price list constituting Appendix no. 2 to the hereby Terms of Service.
10. Top-up amount-it ought to be understood as an amount of top-up at the minimum level of 1 PLN paid to Client Account on account of future rentals.
11. Minimum Account Balance-it ought to be understood as funds that Client has on the Account the level of which cannot be lower than 10 PLN. Bike rental is possible solely when the Client has a minimum of 10 PLN on the account.
12. Unauthorized ride – shall be understood as using the bicycle without renting it on the Customer’s account.
13. Operator-it ought to be understood as company Nextbike Polska S.A. under restructuring which realizes the service for ZRM, with its seat at ul. Przasnyska 6b, 01-756 Warszawa, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the city of Warsaw in Warsaw, XII Economic Department of the National Court Register under the KRS number 0000646950, REGON number 021336152, NIP number 8951981007,
14. Initial fee-the amount of initial fee within ZRM System equates to 10PLN gross (in words: ten zloty) and is made by the Client upon registering in ZRM System the payment of which constitutes an initial top up towards the top-up amount.
15. Explanatory proceeding- it ought to be understood as a set of actions undertaken by the Operator, targeted at establishing the circumstances and events occurring in relation to the use of bikes, in particular, those related to breaching of terms of service, accidents and collisions or damages to the property of the Operator.
16. Terms of Service-it ought to be understood as the hereby Terms of Service, defining principles and conditions of use of ZRM and in particular, conditions, scope of rights and obligations and responsibility of persons who avail of the possibility of renting bikes in the ZRM system.
17. Standard bike-it ought to be understood as basic type of bike made available in the ZRM System by the Operator. The bike is designated for persons who are above 13 years of age. Working load of a bike amounts to 120 kg. Whilst, it is assumed that such bike is designated solely for the use of one person at a time.
18. Cargo type of bike-it ought to be understood as bike with three wheels with drawbar the maximum loading of which cannot exceed 220 kg.
19. Tandem type of bike-it ought to be understood as bike designated for use by two persons of combined weight up to 227 kg.
20. ZRM Service-it ought to be understood as actions performed by the Operator in relation to the exploitation, repairs and maintenance of ZBCB.
21. ZRM Standard Station- it ought to be understood as a set of bike stands with the devices for self-registration in the ZRM system and for rental of electric bikes through ZRM Terminal. List of Standard ZRM Stations may be found on the website www.zielonogorskirowermiejski.pl
22. User zone-this ought to be understood as administrative borders of the city of Zielona Góra.
23. Internet website – it ought to be understood as website www. Zielonogorskirowermiejski.pl launched by the Operator, containing the necessary data on the commencement and further use of ZRM.
24. ZRM System- system of bike rental stations launched by the Operator, which includes, in particular, bikes, technical infrastructure, software and devices which enable the rental of bikes.
25. Tables of charges and penalties-it ought to be understood as price list of services and charges of ZRM, constituting an integral part of the Agreement. Price list constitutes Appendix no 1 to the hereby Terms of Service and it is available on the internet website www.zielonogorskirowermiejski.pl
26. ZRM Terminal- it ought to be understood as a device for self-rental of bikes located at ZRM Stations.
27. Agreement- it ought to be understood as an Agreement between the Client and the Operator which establishes mutual rights and obligations specified in the hereby Terms of Service. It is considered that the Agreement containing the provisions of the hereby Terms of Service shall be automatically concluded at the time of registration of the Client within ZRM, subject to submission by the Client of declaration of acceptance of Terms of Service, indication upon registering of personal data and making of initial fee payment paid during the registration process of the Client in the ZRM System. Personal Data Administrator shall be Nextbike Polska S.A. under restructuring.
28. Bike rental- it ought to be understood as rental of a bike from ZRM Station by means of Client Identifier or via another method as specified in Section V, Clause 10. Rental process is specified in detail in clause VII of the Terms of Service.
29. Bike return-return of the bike to ZRM Bike Station. The process of bike return is specified in clause X of the Terms of Service. Only securing a bicycle with a clamp doesn’t mean a proper return.

III. General rules of use of ZRM
1. The customer may register only one account in the ZRM System.
2. The condition for the use of ZRM System is submission by the Client of the required personal data upon registration, the acceptance of conditions defined in the hereby Terms of Service, as well as payment of initial fee. The condition for the use of ZRM is, furthermore, maintenance of a minimum top up level on the Client’s account during the time of each rental, in the amount of no less than 10 PLN (in words: ten zloty).
3. The Client is obliged to abide by the provisions of the Terms of Service, in particular, concerning the agreed payment of the fee and the use of the bikes in accordance with the Terms of Service.
4. Persons above 13 years of age who have not attained the age of 18 (further referred to as minors) must, prior to conclusion of Agreement, submit to the Operator a written consent of one of the parents or legal guardians for the conclusion of the Agreement, as well as a statement on assuming responsibility by the parents or legal guardians on account of any potential damages, caused in particular as a result of non-performance or improper performance of the Agreement and on account of any ongoing liabilities defined in Tables of charges and penalties as well as Cost related to repair and restoring of a bike in ZRM System. Within the statement the parents or legal guardians undertake to top up the account of the minor within ZRM System in a way so as to ensure that the account is active at the time of rental (VII, Clause 1). In order to maintain a written form of legal action the Guardian is obliged to submit a handwritten signature on the consent. Scan of the letter must be posted via electronic means to the email address [email protected] or via post to the address of the Operator or submitted in persons at the headquarters of the Operator.
5. The obligatory condition to be met in order to avail of the bike rental by minors is being in possession of a valid bicycle or motorcycle driving license.
6. The Client may rent up to four bikes at the same time. The use of the rented bike is allowed within the User zone.
7. Parties to the Agreement undertake to mutually inform each other of any changes to addresses or other data identifying them, indicated during registration in the system.

IV. Responsibility/ Obligation
1. The Client is responsible for the use of a bike in accordance with its purpose and with the provisions of the Terms of Service. In the event of non-compliance with the provisions contained within the Terms of Service, the Operator shall be entitled to block Client Account. Detailed conditions related to such blocking have been specified in Clause XVI of the hereby Terms of Service.
2. The Client undertakes to return the bike in good technical condition and in the same state as it was in at the time of renting. The Client shall bear full responsibility for any results of events which occur pursuant to the breach by him of the law in place when using the ZRM System.
3. The ZRM System bikes may be used only for non-commercial purposes, otherwise it will be a subject to the penalty in accordance with Appendix no. 1.
4. The Client is responsible for the bike/bikes he rents at a given time from the moment of rental from ZRM Station to the moment of their return to the ZRM Station. In particular, the Client is obliged to undertake actions targeted at preventing any damages and theft of the rented bike.
5. In the event of theft of the bike that occurs during rental, the Client is obliged to inform BOK ZRM immediately after noticing the incident.
6. The use of ZRM System bikes by persons under the influence of alcohol or other narcotic substances, psychotropic substances or equivalents in the meaning of provisions on counteracting drug addictions; strong anti-allergic drugs, other medicines which by definition are forbidden or recommend not to be applied for drivers of any vehicles, is forbidden.
7. The Client bears full and total responsibility and undertakes to cover any tickets, fines, fees etc. obtained by the Client, related to the use of the bike and imposed on them out of their own fault. The Client bears responsibility for fines, tickets, and fees etc. which have been imposed on them and which result from Operator’s fault.
8. In case of proven damages stemming from incorrect use of equipment forming part of ZRM System, the Client undertakes to cover the costs of replacement of damaged parts and services related to their exchange in order to restore the bike to its former state from before rental. The Operator shall submit an adequate receipt or VAT invoice to the Client for completion of the necessary repair works. The evaluation of the value of individual parts of the bike, which have been damaged of Client’s fault, shall be made on the basis of Appendix no 2 to the hereby Terms of Service-Costs of repair and restoring of bike
9. In case of improper return of the bike out of the Client’s fault, the Client bears costs of its further rental and is responsible for any potential theft or damage. In the event of any difficulties with the return of the bike the Client is obliged to to contact ZRM Client Center immediately while still being near the bicycle.
10. Any purposeful damage to the property of the Operator shall result in the necessity to bear costs of repair and restoration by the perpetrator and, in consequence, it may result in the initiation of court proceedings. The Operator reserves the right to recover any justified costs, including costs of legal representation, from the person who caused damages or destructions.
11. The Client is responsible for any potential damages which may arise as a result of non-compliance with the Terms of Service, whilst, one of the elements of the damage may be the so called cost of bike restoration, specified in Tables of charges and penalties as well as table of Costs of repair and restoring of ZRM bikes.
12. The users are forbidden to transport the bikes in the ZRM system via vehicles and other means of transport, owned by private persons, excluding Means of Public Transport.
13. It is forbidden to use secure locks that are not part of the ZRM System to immobilize the bicycle. The Operator reserves the right to remove improper secure locks applied by the Customer under pain of the fee in accordance with Appendix no. 1

V. Registration
1. A necessary condition for the use of ZRM System is adequate Client registration, acceptance of the provisions of the Terms of Service, indication of personal data required upon registration and maintaining the minimum account balance (10PLN).
2. Registration may be realized through:
a. ZRM terminal located at the Station
b. Internet website www.zielonogorskirowermiejski.pl
c. Nextbike mobile application
d. Telephone contact with BOK ZRM
3. During the registration process through the website www.zielonogorskirowermiejski.pl via the Nextbike application or via telephone contact with the BOK ZRM employee the indication of the following personal details is necessary:
a. name and surname,
b. contact address, that is city, street including flat/house number, postal code, country,
c. email address,
d. PESEL number,
e. mobile phone number,
f. payment card number in case of payment with credit card with the possibility of charging (optional),
4. During registration process at the ZRM Terminal, the Client indicates the following personal details;
a. mobile phone number,
b. name and surname,
c. in case of an intention to top up the account: number of credit card with an option of debiting.
The remaining data indicated in Clause 3, letters b, c and d the Client is obliged to indicate, within 24 hours form the moment of registration. In case of lack of submitting the above data in a given term the account will be blocked. Unblocking of the account will occur at the moment of submitting correct and full data.
5. In order to complete the process of registration a link will be sent to the email address indicated before with a confirmation of data by the Client. Post authorization of the link, the account is verified. Lack of confirmation of data within 24 hours from the moment of obtaining the mail by clicking on the verification link causes non-completion of the registration process at ZRM System and thus, blocking the account.
6. Client accounts which contain incorrect personal data with 0PLN account balance may be automatically deleted from the ZRM database system.
7. During the registration process at ZRM Terminal the Client enters the PIN code of his own. Whilst, during the registration via: internet website, Nextbike application and BOK ZRM a PIN code is generated automatically. Post registration the Client receives a confirmation from ZRM System regarding a successful registration as well as his individual PIN code which enables authorization of a given Client by the system.
8. In order to improve the process of logging in at the Terminal, the Client has the option of connecting his RFID card with the ZRM account. During rental and return of a bike the Client has the following methods of identification at disposal:
a. mobile telephone number which, together with PIN number is treated as equal to the Client Identifier,
b. ELS Electronic Student ID (ELS), proximity, personalized electronic card (chip+RFID) with its unique, encoded number together with PIN number,
c. payment cards-consumer credit cards, charge, debit and pre-paid cards issued by payment organizations of Visa International and Mastercard International issuers and other which fulfil the requirements of electronic payment means in the meaning of the relevant acts together with PIN number. Terminals are adjusted for cooperation with PayPass and PayWave types of products,
After logging in to the account at www.zielonogorskirowermiejski.pl website the Client may switch off the PIN code through marking the option: Upon each rental and return, in order to ensure my safety, please ask me about my PIN number. This option allows for rental/return of a bike at the terminal without having to enter the PIN code by means of methods of identification b and c.
9. The data administrator is Nextbike Polska S.A. under restructuring with its registered seat in Warsaw at ul. Przasnyska 6b 01-756 Warszawa (further: Administrator). The information on safety of personal data is available within the Privacy Policy document of Nextbike Polska, available at: www.zielonogorskirowermiejski.pl
10. The Data Controller may be contacted through an email [email protected], contact form at the address [www.zielonogorskirowermiejski.pl], by phone at the number +48 22 208 99 90 or in writing at the address of the headquarters of Nextbike Polska S.A. under restructuring
11. Administrator has designated an Inspector on Data Protection who may be contacted by means of an email at [email protected], via contact form under the address [www. zielonogorskirowermiejski.pl] via telephone under the number +48 22 208 99 90 or in writing at the address of Nextbike Polska S.A. under restructuring. Data Protection Inspector may be contacted with regards to all matters related to the processing of personal data an executing the rights related to the processing of such data.
12. Personal data of a user will be processed for the purpose of:
a. setting up and servicing client account and provision of services available under ZRM according to the principles specified in the hereby Terms of Service-the legal basis will be the necessity to execute agreement concluded by the user,
b. Fulfilling public-legal obligations of Nextbike Polska S.A. under restructuring, above all, those stemming from accounting provisions and tax provisions of law-the legal basis for the processing will be the necessity to fulfil legal obligations of the Administrator,
c. passing of marketing contents concerning products or services of Nextbike Polska S.A. under restructuring legal basis for the processing will be the legally justified interest of Administrator; legally justified interest of the Administrator is the conduct of marketing actions concerning products or own services; in case of expressing consent for the processing of personal data for the purpose of passing on the marketing content related to the products or services of Nextbike Polska S.A., in case of non-conclusion of the agreement and post expiry of agreement-the consent will be the legal basis for the processing of personal data by the user in case of conclusion of agreement with Nextbike Polska S.A. under restructuring. And post its completion (in case of failure to express consent, personal data of a user will not be processed for marketing purposes in case of non-conclusion of agreement and post its expiry).
d. Passing of marketing content concerning products or services of Nextbike Polska S.A. under restructuring Partners: legal basis for the processing will be the consent for processing of personal data in order to pass on the marketing content concerning products or services of Nextbike Polska S.A. under restructuring (In case of non-expressing consent, personal data of such user will not be processed for this purpose).
e. ensuring the possibility of control of location at which bikes were rented or to which they were returned to ZRM with the use of GPS system or verification, where the bike is located in case of lack of its return- legal basis for the processing will be legally justified interest of the Administrator; legally justified interest of the Administrator is the protection of material interest through gathering information which enable locating a bike,
f. establishing or pursuing potential claims or defence against claims by Nextbike Polska S.A. under restructuring, related to the concluded agreement with the user-legal basis of processing will be the legally justified interest of the Administrator; legally justified interest of the Administrator is enabling establishing, pursuing and protecting against claims.
13. Personal data may be passed on to the following entities: suppliers of IT services, providers of location services (GPS), providers of marketing services, online payment operators, couriers and post operators, entities providing accounting and legal services.
14. Personal data of users will be processed until the time of expiry of claims stemming from the concluded agreement between the user and the Administrator. After this period, data will be processed in the scope and for the period required by the provisions of law, including accounting provisions of law. In case of granting consent for the processing of data, data will be processed until the time of withdrawal of such consent. Administrator will cease to process data for marketing purposes earlier, during the validity period of the agreement, in case of submitting by the user of an objection against the processing of his data for this purpose.
15. The expressed consent for the processing of data for the purpose of passing onto the user of marketing contents by Nextbike Polska S.A. under restructuring may be withdrawn at any time. The manner in which the consent may be withdrawn is indicated in the Privacy Policy of Nextbike S.A. under restructuring [https://zielonogorskirowermiejski.pl/polityka-prywatnosci/]. Withdrawal of consent will have no impact on the compliance with law of the processing carried out prior to its withdrawal.
16. In the scope in which the basis for the processing of personal data of the user will be the legally justified interest of the Administrator, he will be entitled to the right of submitting an objection against the processing of personal data, that is in particular he will be entitled to object against the processing of his personal data for the purpose of passing over the marketing content in the course of validity of agreement concluded with the Administrator
17. The User will be entitled to access his data and demand their amendment, removal or limiting their processing as well as the right to submit a complaint to the supervisory organ that deals with the protection of personal data in a member state of his usual stay or at the place of work of the user or the place of conduct of the alleged breach.
18. Since data of a given user will be processed in an automated manner, on the basis of an agreement and consent (in case of expressing it)-the user is entitled also to the right to transfer personal data which he will provide the Administrator with, that is to obtain from the Administrator personal data in a structured, generally used, machine-readable format. Such data may be passed on by the user to another data administrator. Details in this scope have been specified in the Privacy Policy of Nextbike S.A. under restructuring [https://zielonogorskirowermiejski.pl/polityka-prywatnosci/].
19. Indication of personal data in the purpose of setting up an account and then use of the offered services in the framework of ZRM is necessary in order to conclude and realize the agreement-lack of indication of personal data precludes the conclusion of agreement. Indication of data for the purpose of passing on the marketing contents is voluntary.
20. The content of individual transactions/rentals is available solely for the parties of the Agreement. Each Client who has performed registration, having logged in, has access to all his transactions/rentals for the period of their storage within the IT system. Client data concerning individual transactions/ rentals are stored by the ZRM IT system. If there are no overdue payments for the use of bikes, data are deleted immediately post receipt of a request on deletion from the Client. In the event when a complaint has been filed, data are stored until such time as the complaint process has ceased, for the period of 6 months and for the period of a potential proceeding resulting from a complaint, during investigation of Client’s claim, for evidential purposes, however, not shorter than 6 months and not exceeding 2 years from the day of issuing the response to the given complaint. In case of a notification within this term (i.e. compensation or indemnification for damages) – data are processed during establishing the potential liability of the Operator/ Client and realization of the issued judgement in this regard.
21. Personal data are processed, stored and secured in accordance with the principles specified in the binding legal provisions.
22. Administrator of personal data-Operator undertakes to maintain confidentiality of personal data and not to disclose them to any third parties excluding entities acting at the order of the Administrator, unless, pursuant to a clear authorization from the Client or in the event when such authorization will result from a specific provision of law. This obligation shall remain in force post expiry of the legal relationship which is between the Lessee and the Operator.
23. In order to adjust the content and the services to the individual needs and interest of Clients, the Operator uses the so called cookies that is information saved by the server of the Service on Client’s computer, which the server may read during each connection from the given computer. Cookies files provide statistical data regarding Client traffic and their use of the particular ZRM pages, as well as enable a swift provision of Services. The Client may at any time switch off the option of accepting cookies in his browser settings, however, this may trigger problems and in some cases disable the use of the System. Details concerning cookies files may be found in the Privacy Policy of Nextbike Polska S.A. [https://zielonogorskirowermiejski.pl/polityka-prywatnosci/].

VI. Payment methods
1. Payment for services and products offered within the ZRM system may be conducted through:
a. crediting the pre-paid Account via bank transfer or through payment via payment card, in particular, via portal www. zielonogorskirowermiejski.pl from which the means will be charged in the amounts as indicated in Tables of charges and penalties, and subsequently transferred to the account of the Operator.
b. launching the order of debiting the credit card with which the charging of payment of a minimum . of 10 PLN is related. in cases as specified in clause VII par. 1B. This might be conducted by means of entering credit or debit card number within ZRM Terminal during contact with BOK ZRM as well as by means of mobile Nextbike application.
2. All payments are transferred to the account of Operator.
3. At Client request, the Operator will provide the Client with VAT invoice covering the paid ride. For this purpose the Client should contact the Operator via electronic means to the email address of the Operator, indicating data necessary for VAT invoice issuance, date and time of rental of bike and number of bike.
4. The Operator will send a VAT invoice via electronic means to the email address from which the Client contacted the Operator. In particularly justified cases the Operator may send a VAT invoice to another email address, indicated by the Client.

VII. Rental
1. Bike rental is possible in case a Client has an active account status. Active account status is understood as:
a. a minimum amount of 10 PLN gross on the pre-paid Account, through topping up by means of transfer or by single payment with the use of payment card,
b. defining as the form of payment of the payment card with possibility of debiting, via terminal or via contact with ZRM, through which these means are automatically transferred.
2. Standard Bike rental is possible at any ZRM Standard Station post prior launch of ZRM Terminal, logging in and proceeding according to the displayed messages on the device of ZRM Terminal. Release of electric lock is signalized via adequate message displayed on ZRM Terminal as well as a sound signal. During the rental the Client obtains the number for the code lock which opens a security rope within the rented bike. This number until the time of return may be confirmed at the ZRM Terminal, via Nextbike mobile application as well as in BOK ZRM. The Client is obliged to ensure that the Standard Bike is equipped in protective rope, also called a clamp, prior to rental. In the event when it is missing, the Client is obliged to contact BOK ZRM and inform it of the absence of a clamp. Rental may also be performed by means of mobile application Nextbike or by contacting BOK ZRM.
3. The Client is obliged to ensure, prior to commencing the ride, that the bike is fit for use, in particular;
a. Bike tyres are pumped, brakes are functional.
b. The bike is equipped in a safety rope also known as clamp is fit (in case of Standard Bikes, Tandem type of bikes, Cargo bikes)
4. Once each type of bike is released, the Client is obliged to secure the rope in such a way so as to prevent it getting into the wheel.
5. In case of discovering during the bike rental any failures of the bike, the Client is obliged to immediately report the problem to BOK ZRM and return the bike to the closest ZRM Station.
6. Rental and use of an unfit bike by the Client may result in his liability for any failures or damages resulting from the use, in case when the Client could have been able to identify the unsuitability of the bike.
7. It is recommended that the Client has, during rental, a working mobile phone in case of a necessity to contact BOK ZRM.
8. The basket mounted in front of the bike is suitable solely for the carriage of light items. In order to ensure safety and at the risk of damaging the bike it is not allowed to place any heavy items within the basket. While carrying items the weight of which exceeds 5 kg in the basket one must maintain special caution. The maximum weight of items within the basket cannot exceed 5 kg. Items placed in the basket may not hang out of the rim of the basket and they should not contain any sharp edges. If an accident occurs due to inappropriate use of the basket, the Client bears responsibility for it and will cover any costs arising from it. The Operator shall not bear responsibility for damages or leaving items or goods carried in the basket. In particular, the Operator shall not bear any responsibility for the carried electronic equipment which constitutes the property of the Client.
9. Maximum load of a bike:
a. for a standard bike, designated for use by 1 person, it cannot exceed 120 kg,
b. for tandem, designated for use by 2 persons, it cannot exceed 227 kg,
c. for cargo bike it cannot exceed 220 kg, whilst it is assumed that the load capacity of the box amounts to 100 kg, whilst the load capacity of the bike itself (without the box) is 120 kg. Cargo type of bike is adjusted to carrying 4 children in the box;

10. Holder placed in tandems is designated to carry bottle drinks solely. The user is obliged to ensure that the carried drink is secured in a way that prevents it from falling out during the ride. If an accident occurs due to inappropriate use of the holders, the Client bears responsibility for it and will cover any costs arising from it. The Operator shall not bear responsibility for damages to items or goods carried in the holder.
11. In case of any problems with the rental or return of the bike from ZRM Station the Client is obliged
to contact ZRM Client Center immediately while still being near the bicycle. The employee of BOK ZRM will inform the Client of further actions to be taken. The rented bike ought to be used in accordance with its designation. ZRM Bike as a transport means is designated to move around the ZRM Bike Stations. It is not allowed to use ZRM bikes for mountain rides, jumps, stunt tricks, as well as racing and using the bike to pull or push anything is not allowed.

VIII. Duration of rental
1. The Client is obliged to return the bike no later than within 12 hours from its rental.
2. Exceeding the 12 hour duration of single rental causes charging additional fees and penalties in accordance with the Tables of Charges and Penalties.

IX. Repairs and failures
1. All failures ought to be reported by phone to BOK ZRM immediately after being noticed. In case of each failure which prevents further ride the Client is obliged to stop and inform BOK ZRM via telephone as well as return the bike to the closest ZRM Station.
2. Any repairs, modifications, replacements of parts in the rented bike on one’s own are forbidden. The only authorized entity to perform these actions is ZRM Service.
3. The Client has an obligation to have the possibility of contacting BOK ZRM at all times when renting a bike.

X. Return
1. The Client is obliged to correctly return the Standard bike, Tandem type of bike and Cargo type of bike through:
a. Returning the bike at the ZRM Station and connecting the bike to a free electric lock, which constitutes an integral part of the stand. Correct blocking of the bike in a stand will be confirmed by a sound signal and physical closure of a bike in a stand.
b. Returning of a bike at ZRM Standard Station with the use of code lock (solely in situations when Client is unable to connect the bike to the electric lock i.e. when there are no free spots or there is a failure of ZRM Standard Station), connecting the bike to the stand or to another bike (correctly secured through connecting into electric lock or secured with a clamp) located at the ZRM Standard Station, blocking the lock (through shuffling the all digits) and pressing the “Return” button on the electronic part of the Terminal as well as proceeding according to the instructions visible on the display. Upon blocking the lock, the Client may also return the bike via mobile application Nextbike or through contacting BOK ZRM. In order for the return of the bike to occur through telephone contact with BOK ZRM the presence of Client at the Station on which the bike return is to be arranged for is required.
c. In case of experiencing any difficulties related to the bike return, the Client is obliged to immediately contact 24/7 hotline of BOK ZRM. It is thus assumed that in order for a bike return to occur through telephone contact with BOK ZRM, the Client ought to be present at the Station on which a bike return is to be conducted.
2. The Client is obliged to correctly return and secure the bike, as specified in clauses X.1 to X.2 under the pain of:
a. calculation of fees for the use of bike in accordance with the accepted price list, and in case of rental exceeding 12 hours, calculation of additional fee in the amount of 200 PLN.
b. calculation of contractual penalty for loss, theft or damage of a bike in accordance with Appendix no. 1 to the hereby Terms of Service.
c. Calculation of penalty fee for return of bike at a place other than the dedicated ZRM station in accordance with Appendix no. 1 to the hereby Terms of Service.
d. Temporary blocking of Client’s account.
The fees are being added up.
3. Fees specified in Chapter X point 2.B may be decreased, as appropriate, at the request of the User should a Bike be found within 30 days from the date of reporting its loss.
4. In case when during rental of a bike an accident or collision occurs, Client is obliged to write a statement or call the Police to the site. Furthermore, in case of the occurrence of the above event the Client is obliged to inform BOK ZRM of this fact no later than within 24 hours post the event.

XI. Charges
1. Charges are calculated according to the rates specified in the Tables of Charges and Penalties, constituting an annex to the Terms of Service, available at www. zielonogorskirowermiejski.pl and in ZRM Terminals. The basis for the calculation of a charge is the number of minutes of rental, measured from the moment of bike rental to the moment of connecting the bike with electric lock or obtaining the confirmation from the ZRM System regarding the confirmation of bike return.
2. Charges for the use of rental are diverse and depend on the length of time of bike rental. Fee for single rental is a sum of receivables for subsequent time intervals.
3. Time of charging is divided into one-hour periods with the exception of the first hour of rental during which the period of the first twenty minutes of rental and the subsequent paid forty minutes of rental.
4. In case when charging the fee for the ride exceeds the means on the account the Client is obliged to top up his Account at least to reach the balance equal to 0PLN within 7 days. In case of failure to settle overdue payments, the Operator reserves the right to commence adequate legal steps against the Client, targeted at obtaining the payment on account of the realized Agreement. The Operator is entitled to calculate statutory interest from the amounts overdue calculated from the day of maturity until the day of factual repayment made in full.
5. Reimbursement of charges made towards rentals may be made upon termination of the Agreement. During the term of the agreement with the Operator of ZRM system the payments towards rentals (top up amount) are non-refundable.
6. In case of obtaining a promotional voucher, the top up amount of Client account and its designation are established by Operator and it is non-refundable, that is there is no possibility of obtaining payment of funds. The means from the top up are used in the first place, prior to the means paid in by the Client. In case of promotional vouchers, details regarding the amount, the validity term and the reasons for granting them are defined within the Terms and Conditions of Promotions, available on the system website.
7. Non-used funds are transferred from season to season and are not subject to cancellation.
8. In case if the Client is in arrears with payments towards the Operator, the Operator reserves the right to pass the information on overdue amounts to entities indicated by appropriate provisions of law according to the principles stemming from separate provisions of law. The Client acknowledges that ZRM Operator is entitled to transferring the matured receivables with respect of the Client, stemming from the Agreement, onto third parties, which shall entitle these third parties to seek repayment by the given Client of these receivables. The Operator realizes the services related to the maintenance of ZRM and bears full responsibility for its proper functioning.

XII. Responsibility
1 The Operator realizes services related to maintenance of ZRM System and bears responsibility for its proper functioning.
2. The Operator shall not bear responsibility for any direct or follow up damages as well as lost benefits caused as a result of improper performance of the Agreement by the Client, or for any other damages for which the Client is responsible, with the exclusion of damages caused by the Operator purposefully.
3. Any claims and complaints resulting from them ought to be directed by the Clients to the address of the Operator.
4. The Operator reserves the right to disclose Client’s data, in case of a necessity of disclosing the data to the authorized persons stems from the binding legal provisions.

XIII. Complaints
1. The recommended term for submission of complaints is within 7 days from the date of the event which caused the complaint.
2. All complaints concerning the services provided on the basis of the Terms of Service may be submitted:
a. via electronic means to the email address [email protected]
b. via post to the address of the Operator, specified in clause I.3
c. in person at the headquarters of the Operator.
3. If data contained within the complaint require supplementation, the Operator requests that the complaining person supplements the complaint within the indicated scope prior to reviewing the complaint. Before considering the complaint, the Operator may also ask the Customer to complete the personal data on the Account, which is required by the provisions of the Terms and Conditions, within a determined period. In case of uncompleted data, the Operator will leave the complaint without consideration.
4. The complaints which do not contain data such as: name, surname, address, telephone number, which would allow for an identification of the Client will not be considered by the Operator.
5. Submitting a complaint does not release the Client from the obligation of a timely realization of the obligations towards the Operator.
6. The Operator shall process a complaint within 14 days from the date of obtaining it or its supplementation, and in case of matters of more complicated nature, this period may take up to 30 days. In case of the necessity to supplement the complaint the term for reviewing the complaint commences on the day of receipt of documents by the Operator which supplement the complaint or which provide additional explanations/information. In case of an inability to meet the deadline for the review of a complaint, the Operator will inform the Client of any delays, indicating the cause of a delay (circumstances which must be established) and an expected term for the review of the complaint.
7. Response to a complaint shall be posted to the Client via electronic post or traditional post to the correspondence address in a manner specified in the complaint. The Operator may send the response to an alternative address/ email address indicated for correspondence by the Client who submits a given complaint.
8. The consideration of a complaint consists of an identification of the problem, assessment of its justification and settlement of the problem submitted by the Client or a conduct of adequate actions in order to remove any potential irregularities, causes of their occurrence and to grant a thorough, and professional in form and in content reply.
9. The Client has the right to appeal against the decision issued by BOK ZRM.
10. The Client has the right to appeal against the decision issued by the Operator. The appeal will be considered within 14 days from the day of its submission to BOK ZRM. The appeal ought to be submitted in one of the following manners:
a. via electronic means to the email address [email protected]
b. via post to the address of the Operator, specified in clause I.3
c. in person at the headquarters of the Operator.
11. The Client may:
a. direct an appeal against the decision of the Operator directly to BOK ZRM within 14 days from the date of receipt of the reply to the complaint.
b. launch civil action in the adequate court.

XIV. Withdrawal from the Agreement:
1. The Client may withdraw from the Agreement concluded with the Operator-on the basis of the provisions of law, without indicating the cause, within the term of 14 days from the date of its conclusion. The term is considered as fulfilled if prior to its expiry the consumer posts a statement of withdrawal from Agreement.
2. The Client may withdraw from the Agreement via:
a. sending to the Operator’s email address [email protected] a statement regarding withdrawal from Agreement,
b. sending to the postal address of the Operator, specified in clause I.3 a written declaration of withdrawal from Agreement. For this reason the Client may avail of the form on withdrawal from Agreement enclosed in Appendix no. 2 to the Act on Consumer Rights from 30 May 2014 (Journal of Laws of 2019, item 134 as amended), however, this is not obligatory.

3. In case of withdrawal from the Agreement, the Agreement is treated as non-concluded. In case of withdrawal from the Agreement each party is obliged to return to the other party all the items it obtained on the basis of the Agreement. The return of the services occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement. The return of payment is conducted with the use of the same payment methods which were used by the Client in the initial transaction, unless within the declaration of withdrawal from the Agreement the Client agreed to another solution. Another solution ought to be indicated by the Client within the submitted declaration.
4. In case of withdrawal from the Agreement, the Agreement is treated as non-concluded. Should, pursuant to the demand by Authorized Participant, the execution of service commence prior to the expiry of the term of withdrawal from Agreement, the Participant is obliged to pay for the services fulfilled until the moment of withdrawal from Agreement. The return of the services occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement with the use of the same methods of payment which were used by the Client in the initial transaction, unless the Client indicated an alternative solution within declaration regarding withdrawal from Agreement.

XV. Termination of the Agreement at the request of the Client
1. The Client has the right to terminate the Agreement. Termination may be submitted by the Client in the following manner:
a. via electronic means to the email address [email protected]
b. via post to the address of the Operator, specified in clause I.3
c. in person at the headquarters of the Operator.
2. The termination of the Agreement takes effect within 14 days from the date of receipt of the termination by the Operator. Liquidation by the Operator of Client account within ZRM System shall be the result of Agreement termination.
3. Prior to terminating the Agreement the Client is obliged to top up the means on the Client Account to reach the balance of 0PLN. Termination of Agreement in a situation in which the balance of the Client Account of the Client is negative remains without effect on the right of the Operator to pursue the amount equal to the unsettled by the Client amount of receivable for services provided by the Operator.
4. If the funds on the Client Account exceed 0PLN on the day of Agreement termination they will be reimbursed to the bank account indicated by the Client, unless the Client consented to an alternative solution within Termination of Agreement. Another solution ought to be indicated by the Client within the submitted declaration. Reimbursement of funds will occur within the term up to 30 days from the date of Agreement Termination. In case when the reimbursement of funds triggers the necessity to bear additional costs on the side of the Operator in the form of transfer charges, these costs will be deducted from the funds to the reimbursement of which a Client is entitled.

XVI. Blockade of user accounts
1. The Operator reserves the right to temporarily block Client’s account in ZRM system in case of non-compliance with the conditions of bike use at ZRM system specified in the hereby Terms of Service.
2. In particular, the account blockade may occur, when the Client:
a. has not entered personal data in detail, as specified in clause V.3 of the hereby Terms of Service;
b. uses a bike not in line with its designation;
c. leaves the bike in a location other than the designated ZRM Station;
d. leaves the bike unsecured.
3. Blockade of an account may also occur in case when post bike rental by a client the bike has been lost.
4. Permanent blockade of Client Account prevents any future setting up of subsequent account and is equivalent to the termination of agreement with a given client through his fault.

XVII. Nextbike Mobile Application
1. Nextbike Mobile Application is available for download without charging any fees (free of charge) in Google Play stores and Apple AppStore.
2. The use of Mobile Application is possible by means of phones with adequate, valid Google Android or Apple IOS system with Internet access.
3. The use of Mobile TR Application is possible post registering in the Nextbike System. The provisions of the hereby Terms of Service in the scope of conditions of use of ZRM are appropriately represented in the Mobile Nextbike Application.

XVIII. Final Provisions
1. The acceptance of the hereby Terms of Service and the rental of the bike indicates: a declaration of the health state which ensures safe movement on a bike; ability to ride a bike; possession of permissions required by provisions of law and knowledge of road traffic provisions.
2. The Operator reserves the right to terminate the Agreement with a notice of 14 days in case the Client breaches the provisions of the hereby Terms of Service (i.e. lack of acceptance of the new Terms of Service, non-return of a bike at the required time) while the Client is entitled, in respect of the Operator, to submit claims related to the return of means on the client account, provided that they were not used by the Operator previously to cover the payable liabilities chargeable to the Client.
3. In the event of services of permanent nature (i.e. Account maintenance) the Terms of Service may be modified due to a significant cause, such as:
a. change of legal regulations or their interpretation justifying the need for changes in the Terms of Service;
b. change in the service, including in the scope or manner of its provision;
c. introduction of a new service;
d. discontinuation of provision of services entirely or partly;
e. reasons related to privacy protection, safety and prevention of abuses;
f. removal of potential doubts or interpretation ambiguities;
g. change of data specified in the Terms of Service, including the Operator’s data.
Any modifications come into force within 14 days from the date of notifying the User of changes to the Terms of Service through publishing them on the internet website and sending them to the User’s email address. In the event of lack of acceptance of modification to the Terms of Service, the User may terminate the Agreement effective immediately, by submitting termination no later than within 14 days from the date of notifying the User of changes in the Terms of Service.
4. In the event of services of one-off nature (i.e. Single ride) or services paid upfront, in each case the version of the Terms of Service valid at the moment of ordering the service is binding in each case.
5. For all matters unresolved in the hereby Terms of Service the binding legal provisions shall apply, and in particular, the provisions of the Civil Code and the act on road traffic.
6. In case of any discrepancies between the Polish and foreign language version of the Terms of Service, the Polish version of the document shall prevail.

Appendix no. 1
TABLE OF FEES AND CONTRACTUAL PENALTIES OF ZRM

Initial fee  10 PLN
Payment for bike rental
The amounts sum up
Duration of rental
up to 20 minutes0 PLN
from 21 to 60 minutes2 PLN
The second and every subsequent hour4 PLN
Payment for exceeding the 12 hour limit of rental200 PLN
Letter notifications regarding breaching the Terms of Service10 PLN
Return of bike in a place other than one of the stations in the user zone180 PLN
Return of bike outside of the user zone500 PLN
Leaving the bike at the station without securing  100 PLN
Riding a bicycle by more persons than allowed (depending on the bicycle type)  100 PLN
Unauthorized ride  100 PLN
Removal of applied security measures.  200 PLN
Using the bicycle for commercial purposes  200 PLN

Fees specified in the table are VAT tax inclusive

Penalties
Theft, loss or damage of a Standard bike2000 PLN
Theft, loss or damage of a Cargo type of bike7000 PLN
Theft, loss or damage of a Tandem type of bike 7000 PLN

Appendix no. 2
Costs of repair and restoring of a bike at ZRM System

NAMEUnit of measurementPRICE*VAT 23%TOTAL
Fork adapterpiece84.00 PLN19.32 PLN103.32 PLN
Front mudguardpiece9.50 PLN2.19 PLN11.69 PLN
Back mudguardpiece9.50 PLN2.19 PLN11.69 PLN
Chippiece24.78 PLN5.70 PLN30.48 PLN
Tube 26×2.125piece8.40 PLN1.93 PLN10.33 PLN
Bellpiece3.60 PLN0.83 PLN4.43 PLN
Brake lever, right sidepiece9.92 PLN2.28 PLN12.20 PLN
Pipe TP-06 Allu. Regulated/ Silverpiece0.60 PLN0.14 PLN0.74 PLN
Roller brakepiece134.90 PLN31.03 PLN165.93 PLN
Barspiece17.81 PLN4.10 PLN21.91 PLN
Brake padspiece4.70 PLN1.08 PLN5.78 PLN
Set of brakes (clamps)piece15.57 PLN3.58 PLN19.15 PLN
Left  crankpiece19.50 PLN4.49 PLN23.99 PLN
Crank with rackpiece28.00 PLN6.44 PLN34.44 PLN
connection blockpiece6.30 PLN1.45 PLN7.75 PLN
Basketpiece8.85 PLN2.04 PLN10.89 PLN
Front lightpiece19.93 PLN4.58 PLN24.51 PLN
Back lightpiece11.63 PLN2.67 PLN14.30 PLN
Brake line (band)piece2.46 PLN0.57 PLN3.03 PLN
Line (band) of rear dérailleurpiece1.90 PLN0.44 PLN2.34 PLN
Chainpiece5.70 PLN1.31 PLN7.01 PLN
Basket fixpiece18.06 PLN4.15 PLN22.21 PLN
Chain guard fixpiece6.72 PLN1.55 PLN8.27 PLN
Back reflectorpiece1.59 PLN0.37 PLN1.96 PLN
Tyre (26 x 2.125)piece27.41 PLN6.30 PLN33.71 PLN
Carrier guard (back)piece24.61 PLN5.66 PLN30.27 PLN
Chain guardpiece5.70 PLN1.31 PLN7.01 PLN
Brake line shellmeters1.67 PLN0.38 PLN2.05 PLN
Rear derailleur shellmeters2.11 PLN0.49 PLN2.60 PLN
Set of pedalspiece13.26 PLN3.05 PLN16.31 PLN
Front hub (dynamic)piece164.90 PLN37.93 PLN202.83 PLN
Back hubpiece130.05 PLN29.91 PLN159.96 PLN
Rear  derailleur pusherpiece8.87 PLN2.04 PLN10.91 PLN
Front tyre with dynamopiece196.00 PLN45.08 PLN241.08 PLN
Rear derailleur with steering modulepiece20.40 PLN4.70 PLN25.10 PLN
Lamp cablesmeters5.12 PLN1.18 PLN6.30 PLN
Bike framepiece457.38 PLN105.20 PLN562.58 PLN
Left handlepiece5.49 PLN1.26 PLN6.75 PLN
Right handlepiece4.71 PLN1.08 PLN5.79 PLN
Saddlepiece15.30 PLN3.52 PLN18.82 PLN
Advertisement sidespiece33.60 PLN7.73 PLN41.33 PLN
Headsetspiece5.69 PLN1.31 PLN7.00 PLN
Footer/ supportpiece14.40 PLN3.31 PLN17.71 PLN
Support 115mmpiece12.56 PLN2.89 PLN15.45 PLN
Front spokepiece0.27 PLN0.06 PLN0.33 PLN
Back spokepiece0.27 PLN0.06 PLN0.33 PLN
seat pillarpiece15.63 PLN3.59 PLN19.22 PLN
Roller brake screwpiece19.90 PLN4.58 PLN24.48 PLN
Brake lever  adjusting screwpiece0.62 PLN0.14 PLN0.76 PLN
Back 3 speed wheelpiece148.50 PLN34.16 PLN182.66 PLN
Forkpiece43.00 PLN9.89 PLN52.89 PLN
Handlebar stempiece16.93 PLN3.89 PLN20.82 PLN
seat tubepiece6.00 PLN1.38 PLN7.38 PLN
Lock code ABUSpiece56.10 PLN12.90 PLN69.00 PLN
Electro lockpiece672.00 PLN154.56 PLN826.56 PLN

*may be subject to changes

TERMS OF SERVICE
of the City Bike System in Zielona Góra

[Valid from 6 September 2019]

PDF Version

I. General Provisions

1. The hereby Terms of Service shall specify the rules and conditions of the use of the Zielona Góra City Bike system, also called ZGCB (further: ZGCB) launched for the city of Zielona Góra.

2. Terms of Service of ZGCB as well as the Privacy Policy are available free of charge on the internet website www.zielonogorskirowermiejski.pl in such a way so as to enable familiarising with the contents, obtaining, accessing and recording them. This document may be obtained at the headquarters of Nextbike Polska S.A. with its registered seat in Warsaw, which is the operator of ZGCB.

3. Contact:
Nextbike Polska S.A. ul. Przasnyska 6b
01-756 Warszawa
e-mail: [email protected]
Tel: 48 68 422 84 44

4. Nextbike Systems are compatible, that is setting up an account in one of the systems enables the use of bike rental stations in other cities, unless the terms of service of a given system indicate otherwise. Current list of cities in which Nextbike systems are active may be found under the following link https://nextbike.pl/o-nextbike/

II. Definitions

Whenever the Terms of Service indicate:

1. Nextbike Mobile Application-it ought to be understood as mobile application enabling the use of ZGCB System, available on devices with IOS and Android systems.

2. Zielona Góra Bike Contact Centre (ZG BCC)- it ought to be understood as service launched by the Operator, ensuring that the Clients have contact with the Operator by means of:
a. Hotline under the number 48 68 422 84 44.
b. Electronic post at the address [email protected]

Information regarding the functioning of BCC is available on the internet website www.zielonogorskirowermiejski.pl

3. Account blockade-it ought to be understood as preventive measure consisting of preventing the use of ZGCB system which may be applied by the Operator in case of breaching by the Client of provisions of the hereby Terms of Service, in particular a breach which constitutes a damage to the property of the city of Zielona Góra and the Operator.

4. Promotional voucher-it ought to be understood as a voucher offered by the Operator which enables topping up Client Account. The voucher amount and its purpose is established by the Operator and it is non-repayable. The means from the vouchers are used in the first place, prior to the means paid in by the Client.

5. Electric lock– it ought to be understood as a mechanism which releases and blocks the bikes in the docking station.

6. Client Identification-this ought to be understood as individual number assigned to a Client, corresponding to the number of the mobile phone indicated during registration and a 6-digit PIN number. Any proximity RFID card may serve as an identifier. Details concerning registration and Client identifiers have been described in Section V. Registration.

7. Client-it ought to be understood as participant of ZGCB System who has accepted the Terms of Service and who is registered within the ZGCB System. Personal data of Clients are processed and made available in accordance with the consents granted by the ZGCB System.

8. Client Account– it ought to be understood as personal Client account created during registration for the purposes of using the ZGCB System as well as charging fees in line with Annex no. 1 to the Terms of Service.

9. Cost of repairs-it ought to be understood as cost calculated by the Operator in relation to the damage of a bike, based on the price list constituting Appendix no. 2 to the hereby Terms of Service.

10. Top-up amount-it ought to be understood as an amount of top-up at the minimum level of 1 PLN paid to Client Account on account of future rentals.

11. Minimum Account Balance-it ought to be understood as funds that Client has on the Account the level of which cannot be lower than 10 PLN. Bike rental is possible solely when the Client has a minimum of 10 PLN on the account.

12. Unauthorized ride – shall be understood as using the bicycle without renting it on the Customer’s account.

13. Operator-it ought to be understood as company Nextbike Polska S.A. which realizes the service for ZGCB, with its seat at ul. Przasnyska 6b, 01-756 Warszawa, entered into the register of entrepreneurs of the National Court Register maintained by the District Court for the city of Warsaw in Warsaw, XII Economic Department of the National Court Register under the KRS number 0000646950, REGON number 021336152, NIP number 8951981007,

14. Initial fee-the amount of initial fee within ZGCB System equates to 10PLN gross (in words: ten zloty) and is made by the Client upon registering in ZGCB System the payment of which constitutes an initial top up towards the top-up amount.

15. Explanatory proceeding– it ought to be understood as a set of actions undertaken by the Operator, targeted at establishing the circumstances and events occurring in relation to the use of bikes, in particular, those related to breaching of terms of service, accidents and collisions or damages to the property of the Operator.

16. Terms of Service-it ought to be understood as the hereby Terms of Service, defining principles and conditions of use of ZGCB and in particular, conditions, scope of rights and obligations and responsibility of persons who avail of the possibility of renting bikes in the ZGCB system.

17. Standard bike-it ought to be understood as basic type of bike made available in the ZGCB System by the Operator. The bike is designated for persons who are above 13 years of age. Working load of a bike amounts to 120 kg. Whilst, it is assumed that such bike is designated solely for the use of one person at a time.

18. Cargo type of bike-it ought to be understood as bike with three wheels with drawbar the maximum loading of which cannot exceed 220 kg.

19. Tandem type of bike-it ought to be understood as bike designated for use by two persons of combined weight up to 227 kg.

20. ZGCB Service-it ought to be understood as actions performed by the Operator in relation to the exploitation, repairs and maintenance of ZBCB.

21. ZGCB Standard Station– it ought to be understood as a set of bike stands with the devices for self-registration in the ZGCB system and for rental of electric bikes through ZGCB Terminal. List of Standard ZGCB Stations may be found on the website www. zielonogorskirowermiejski.pl

22. User zone-this ought to be understood as administrative borders of the city of Zielona Góra.

23. Internet website – it ought to be understood as website www. Zielonogorskirowermiejski.pl launched by the Operator, containing the necessary data on the commencement and further use of ZGCB.

24. ZGCB System– system of bike rental stations launched by the Operator, which includes, in particular, bikes, technical infrastructure, software and devices which enable the rental of bikes.

25. Tables of charges and penalties-it ought to be understood as price list of services and charges of ZGCB, constituting an integral part of the Agreement. Price list constitutes Appendix no 1 to the hereby Terms of Service and it is available on the internet website www. zielonogorskirowermiejski.pl

26. ZGCB Terminal– it ought to be understood as a device for self-rental of bikes located at ZGCB Stations.

27. Agreement– it ought to be understood as an Agreement between the Client and the Operator which establishes mutual rights and obligations specified in the hereby Terms of Service. It is considered that the Agreement containing the provisions of the hereby Terms of Service shall be automatically concluded at the time of registration of the Client within ZGCB, subject to submission by the Client of declaration of acceptance of Terms of Service, indication upon registering of personal data and making of initial fee payment paid during the registration process of the Client in the ZGCB System. Personal Data Administrator shall be Nextbike Polska S.A.

28. Bike rental– it ought to be understood as rental of a bike from ZGCB Station by means of Client Identifier or via another method as specified in Section V, Clause 10. Rental process is specified in detail in clause VII of the Terms of Service.

29. Bike return-return of the bike to ZGCB Bike Station. The process of bike return is specified in clause X of the Terms of Service. Only securing a bicycle with a clamp doesn’t mean a proper return.

III. General rules of use of ZGCB
1. The customer may register only one account in the ZRM System.
2. The condition for the use of ZGCB System is submission by the Client of the required personal data upon registration, the acceptance of conditions defined in the hereby Terms of Service, as well as payment of initial fee. The condition for the use of ZGCB is, furthermore, maintenance of a minimum top up level on the Client’s account during the time of each rental, in the amount of no less than 10 PLN (in words: ten zloty).

3. The Client is obliged to abide by the provisions of the Terms of Service, in particular, concerning the agreed payment of the fee and the use of the bikes in accordance with the Terms of Service.

4. Persons above 13 years of age who have not attained the age of 18 (further referred to as minors) must, prior to conclusion of Agreement, submit to the Operator a written consent of one of the parents or legal guardians for the conclusion of the Agreement, as well as a statement on assuming responsibility by the parents or legal guardians on account of any potential damages, caused in particular as a result of non-performance or improper performance of the Agreement and on account of any ongoing liabilities defined in Tables of charges and penalties as well as Cost related to repair and restoring of a bike in ZGCB System. Within the statement the parents or legal guardians undertake to top up the account of the minor within ZGCB System in a way so as to ensure that the account is active at the time of rental (VII, Clause 1). In order to maintain a written form of legal action the Guardian is obliged to submit a handwritten signature on the consent. Scan of the letter must be posted via electronic means to the email address bok@ zielonogorskirowermiejski.pl or via post to the address of the Operator or submitted in persons at the headquarters of the Operator.

5. The obligatory condition to be met in order to avail of the bike rental by minors is being in possession of a valid bicycle or motorcycle driving license.

6. The Client may rent up to four bikes at the same time. The use of the rented bike is allowed within the User zone.

7. Parties to the Agreement undertake to mutually inform each other of any changes to addresses or other data identifying them, indicated during registration in the system.

IV. Responsibility/ Obligation

1. The Client is responsible for the use of a bike in accordance with its purpose and with the provisions of the Terms of Service. In the event of non-compliance with the provisions contained within the Terms of Service, the Operator shall be entitled to block Client Account. Detailed conditions related to such blocking have been specified in Clause XVI of the hereby Terms of Service.

2. The Client undertakes to return the bike in good technical condition and in the same state as it was in at the time of renting. The Client shall bear full responsibility for any results of events which occur pursuant to the breach by him of the law in place when using the ZGCB System.

3. The ZRM System bikes may be used only for non-commercial purposes, otherwise it will be a subject to the penalty in accordance with Appendix no. 1.

4. The Client is responsible for the bike/bikes he rents at a given time from the moment of rental from ZGCB Station to the moment of their return to the ZGCB Station. In particular, the Client is obliged to undertake actions targeted at preventing any damages and theft of the rented bike.

5. In the event of theft of the bike that occurs during rental, the Client is obliged to inform ZGCB CC immediately after noticing the incident.

6. The use of ZGCB System bikes by persons under the influence of alcohol or other narcotic substances, psychotropic substances or equivalents in the meaning of provisions on counteracting drug addictions; strong anti-allergic drugs, other medicines which by definition are forbidden or recommend not to be applied for drivers of any vehicles, is forbidden.

7. The Client bears full and total responsibility and undertakes to cover any tickets, fines, fees etc. obtained by the Client, related to the use of the bike and imposed on them out of their own fault. The Client bears responsibility for fines, tickets, and fees etc. which have been imposed on them and which result from Operator’s fault.

8. In case of proven damages stemming from incorrect use of equipment forming part of ZGCB System, the Client undertakes to cover the costs of replacement of damaged parts and services related to their exchange in order to restore the bike to its former state from before rental. The Operator shall submit an adequate receipt or VAT invoice to the Client for completion of the necessary repair works. The evaluation of the value of individual parts of the bike, which have been damaged of Client’s fault, shall be made on the basis of Appendix no 2 to the hereby Terms of Service-Costs of repair and restoring of bike

9. In case of improper return of the bike out of the Client’s fault, the Client bears costs of its further rental and is responsible for any potential theft or damage. In the event of any difficulties with the return of the bike the Client is obliged to to contact ZRM Client Center immediately while still being near the bicycle.

10. Any purposeful damage to the property of the Operator shall result in the necessity to bear costs of repair and restoration by the perpetrator and, in consequence, it may result in the initiation of court proceedings. The Operator reserves the right to recover any justified costs, including costs of legal representation, from the person who caused damages or destructions.

11. The Client is responsible for any potential damages which may arise as a result of non-compliance with the Terms of Service, whilst, one of the elements of the damage may be the so called cost of bike restoration, specified in Tables of charges and penalties as well as table of Costs of repair and restoring of ZGCB bikes.

12. The users are forbidden to transport the bikes in the ZGCB system via vehicles and other means of transport, owned by private persons, excluding Means of Public Transport.

13. It is forbidden to use secure locks that are not part of the ZRM System to immobilize the bicycle. The Operator reserves the right to remove improper secure locks applied by the Customer under pain of the fee in accordance with Appendix no. 1

V. Registration

1. A necessary condition for the use of ZGCB System is adequate Client registration, acceptance of the provisions of the Terms of Service, indication of personal data required upon registration and maintaining the minimum account balance (10PLN).

2. Registration may be realized through:
a. ZGCB terminal located at the Station
b. Internet website www. zielonogorskirowermiejski.pl
c. Nextbike mobile application
d. Telephone contact with ZGCB CC

3. During the registration process through the website www.zielonogorskirowermiejski.pl via the Nextbike application or via telephone contact with the ZGCB CC employee the indication of the following personal details is necessary:
a. name and surname,
b. contact address, that is city, street including flat/house number, postal code, country,
c. email address,
d. PESEL number,
e. mobile phone number,
f. payment card number in case of payment with credit card with the possibility of charging (optional),

4. During registration process at the ZGCB Terminal, the Client indicates the following personal details;
a. mobile phone number,
b. name and surname,
c. in case of an intention to top up the account: number of credit card with an option of debiting.
The remaining data indicated in Clause 3, letters b, c and d the Client is obliged to indicate, within 24 hours form the moment of registration. In case of lack of submitting the above data in a given term the account will be blocked. Unblocking of the account will occur at the moment of submitting correct and full data.

5. In order to complete the process of registration a link will be sent to the email address indicated before with a confirmation of data by the Client. Post authorization of the link, the account is verified. Lack of confirmation of data within 24 hours from the moment of obtaining the mail by clicking on the verification link causes non-completion of the registration process at ZGCB System and thus, blocking the account.

6. Client accounts which contain incorrect personal data with 0PLN account balance may be automatically deleted from the ZGCB database system.

7. During the registration process at ZGCB Terminal the Client enters the PIN code of his own. Whilst, during the registration via: internet website, Nextbike application and ZGCB CC a PIN code is generated automatically. Post registration the Client receives a confirmation from ZGCB System regarding a successful registration as well as his individual PIN code which enables authorization of a given Client by the system.

8. In order to improve the process of logging in at the Terminal, the Client has the option of connecting his RFID card with the ZGCB account. During rental and return of a bike the Client has the following methods of identification at disposal:
a. mobile telephone number which, together with PIN number is treated as equal to the Client Identifier,
b. ELS Electronic Student ID (ELS), proximity, personalized electronic card (chip+RFID) with its unique, encoded number together with PIN number,
c. payment cards-consumer credit cards, charge, debit and pre-paid cards issued by payment organizations of Visa International and Mastercard International issuers and other which fulfil the requirements of electronic payment means in the meaning of the relevant acts together with PIN number. Terminals are adjusted for cooperation with PayPass and PayWave types of products,

After logging in to the account at www.zielonogorskirowermiejski.pl website the Client may switch off the PIN code through marking the option: Upon each rental and return, in order to ensure my safety, please ask me about my PIN number. This option allows for rental/return of a bike at the terminal without having to enter the PIN code by means of methods of identification b and c.

9. The data administrator is Nextbike Polska S.A. with its registered seat in Warsaw at ul. Przasnyska 6b 01-756 Warszawa
(further: Administrator). The information on safety of personal data is available within the Privacy Policy document of Nextbike Polska, available at: www. zielonogorskirowermiejski.pl

10. The Data Controller may be contacted through an email [email protected], contact form at the address [www.zielonogorskirowermiejski.pl], by phone at the number +48 22 208 99 90 or in writing at the address of the headquarters of Nextbike Polska S.A.

11. Administrator has designated an Inspector on Data Protection who may be contacted by means of an email at [email protected], via contact form under the address [www. zielonogorskirowermiejski.pl] via telephone under the number +48 22 208 99 90 or in writing at the address of Nextbike Polska S.A. Data Protection Inspector may be contacted with regards to all matters related to the processing of personal data an executing the rights related to the processing of such data.

12. Personal data of a user will be processed for the purpose of:
a. setting up and servicing client account and provision of services available under ZGCB according to the principles specified in the hereby Terms of Service-the legal basis will be the necessity to execute agreement concluded by the user,
b. Fulfilling public-legal obligations of Nextbike Polska S.A., above all, those stemming from accounting provisions and tax provisions of law-the legal basis for the processing will be the necessity to fulfil legal obligations of the Administrator,
c. passing of marketing contents concerning products or services of Nextbike Polska S.A. legal basis for the processing will be the legally justified interest of Administrator; legally justified interest of the Administrator is the conduct of marketing actions concerning products or own services; in case of expressing consent for the processing of personal data for the purpose of passing on the marketing content related to the products or services of Nextbike Polska S.A., in case of non-conclusion of the agreement and post expiry of agreement-the consent will be the legal basis for the processing of personal data by the user in case of conclusion of agreement with Nextbike Polska S.A. And post its completion (in case of failure to express consent, personal data of a user will not be processed for marketing purposes in case of non-conclusion of agreement and post its expiry).
d. Passing of marketing content concerning products or services of Nextbike Polska S.A. Partners: legal basis for the processing will be the consent for processing of personal data in order to pass on the marketing content concerning products or services of Nextbike Polska S.A. (In case of non-expressing consent, personal data of such user will not be processed for this purpose).
e. ensuring the possibility of control of location at which bikes were rented or to which they were returned to ZGCB with the use of GPS system or verification, where the bike is located in case of lack of its return- legal basis for the processing will be legally justified interest of the Administrator; legally justified interest of the Administrator is the protection of material interest through gathering information which enable locating a bike,
f. establishing or pursuing potential claims or defence against claims by Nextbike Polska S.A., related to the concluded agreement with the user-legal basis of processing will be the legally justified interest of the Administrator; legally justified interest of the Administrator is enabling establishing, pursuing and protecting against claims.

13. Personal data may be passed on to the following entities: suppliers of IT services, providers of location services (GPS), providers of marketing services, online payment operators, couriers and post operators, entities providing accounting and legal services.

14. Personal data of users will be processed until the time of expiry of claims stemming from the concluded agreement between the user and the Administrator. After this period, data will be processed in the scope and for the period required by the provisions of law, including accounting provisions of law. In case of granting consent for the processing of data, data will be processed until the time of withdrawal of such consent. Administrator will cease to process data for marketing purposes earlier, during the validity period of the agreement, in case of submitting by the user of an objection against the processing of his data for this purpose.

15. The expressed consent for the processing of data for the purpose of passing onto the user of marketing contents by Nextbike Polska S.A. may be withdrawn at any time. The manner in which the consent may be withdrawn is indicated in the Privacy Policy of Nextbike S.A. [Link to Policy]. Withdrawal of consent will have no impact on the compliance with law of the processing carried out prior to its withdrawal.

16. In the scope in which the basis for the processing of personal data of the user will be the legally justified interest of the Administrator, he will be entitled to the right of submitting an objection against the processing of personal data, that is in particular he will be entitled to object against the processing of his personal data for the purpose of passing over the marketing content in the course of validity of agreement concluded with the Administrator

17. The User will be entitled to access his data and demand their amendment, removal or limiting their processing as well as the right to submit a complaint to the supervisory organ that deals with the protection of personal data in a member state of his usual stay or at the place of work of the user or the place of conduct of the alleged breach.

18. Since data of a given user will be processed in an automated manner, on the basis of an agreement and consent (in case of expressing it)-the user is entitled also to the right to transfer personal data which he will provide the Administrator with, that is to obtain from the Administrator personal data in a structured, generally used, machine-readable format. Such data may be passed on by the user to another data administrator. Details in this scope have been specified in the Privacy Policy of Nextbike S.A. [Link to Policy].

19. Indication of personal data in the purpose of setting up an account and then use of the offered services in the framework of ZGCB is necessary in order to conclude and realize the agreement-lack of indication of personal data precludes the conclusion of agreement. Indication of data for the purpose of passing on the marketing contents is voluntary.

20. The content of individual transactions/rentals is available solely for the parties of the Agreement. Each Client who has performed registration, having logged in, has access to all his transactions/rentals for the period of their storage within the IT system. Client data concerning individual transactions/ rentals are stored by the ZGCB IT system. If there are no overdue payments for the use of bikes, data are deleted immediately post receipt of a request on deletion from the Client. In the event when a complaint has been filed, data are stored until such time as the complaint process has ceased, for the period of 6 months and for the period of a potential proceeding resulting from a complaint, during investigation of Client’s claim, for evidential purposes, however, not shorter than 6 months and not exceeding 2 years from the day of issuing the response to the given complaint. In case of a notification within this term (i.e. compensation or indemnification for damages) – data are processed during establishing the potential liability of the Operator/ Client and realization of the issued judgement in this regard.

21. Personal data are processed, stored and secured in accordance with the principles specified in the binding legal provisions.

22. Administrator of personal data-Operator undertakes to maintain confidentiality of personal data and not to disclose them to any third parties excluding entities acting at the order of the Administrator, unless, pursuant to a clear authorization from the Client or in the event when such authorization will result from a specific provision of law. This obligation shall remain in force post expiry of the legal relationship which is between the Lessee and the Operator.

23. In order to adjust the content and the services to the individual needs and interest of Clients, the Operator uses the so called cookies that is information saved by the server of the Service on Client’s computer, which the server may read during each connection from the given computer. Cookies files provide statistical data regarding Client traffic and their use of the particular ZGCB pages, as well as enable a swift provision of Services. The Client may at any time switch off the option of accepting cookies in his browser settings, however, this may trigger problems and in some cases disable the use of the System. Details concerning cookies files may be found in the Privacy Policy of Nextbike Polska S.A. [Link to Policy].

VI. Payment methods

1. Payment for services and products offered within the ZGCB system may be conducted through:
a. crediting the pre-paid Account via bank transfer or through payment via payment card, in particular, via portal www. zielonogorskirowermiejski.pl from which the means will be charged in the amounts as indicated in Tables of charges and penalties, and subsequently transferred to the account of the Operator.
b. launching the order of debiting the credit card with which the charging of payment of a minimum . of 10 PLN is related. in cases as specified in clause VII par. 1B. This might be conducted by means of entering credit or debit card number within ZGCB Terminal during contact with ZGCB CC as well as by means of mobile Nextbike application.

2. All payments are transferred to the account of Operator.

3. At Client request, the Operator will provide the Client with VAT invoice covering the paid ride. For this purpose the Client should contact the Operator via electronic means to the email address of the Operator, indicating data necessary for VAT invoice issuance, date and time of rental of bike and number of bike.

4. The Operator will send a VAT invoice via electronic means to the email address from which the Client contacted the Operator. In particularly justified cases the Operator may send a VAT invoice to another email address, indicated by the Client.

VII. Rental

1. Bike rental is possible in case a Client has an active account status. Active account status is understood as:
a. a minimum amount of 10 PLN gross on the pre-paid Account, through topping up by means of transfer or by single payment with the use of payment card,
b. defining as the form of payment of the payment card with possibility of debiting, via terminal or via contact with ZGCB, through which these means are automatically transferred.

2. Standard Bike rental is possible at any ZGCB Standard Station post prior launch of ZGCB Terminal, logging in and proceeding according to the displayed messages on the device of ZGCB Terminal. Release of electric lock is signalized via adequate message displayed on ZGCB Terminal as well as a sound signal. During the rental the Client obtains the number for the code lock which opens a security rope within the rented bike. This number until the time of return may be confirmed at the ZGCB Terminal, via Nextbike mobile application as well as in ZGCB CC. The Client is obliged to ensure that the Standard Bike is equipped in protective rope, also called a clamp, prior to rental. In the event when it is missing, the Client is obliged to contact CC and inform it of the absence of a clamp. Rental may also be performed by means of mobile application Nextbike or by contacting ZGCB CC.

3. The Client is obliged to ensure, prior to commencing the ride, that the bike is fit for use, in particular;
a. Bike tyres are pumped, brakes are functional.
b. The bike is equipped in a safety rope also known as clamp is fit (in case of Standard Bikes, Tandem type of bikes, Cargo bikes)

4. Once each type of bike is released, the Client is obliged to secure the rope in such a way so as to prevent it getting into the wheel.

5. In case of discovering during the bike rental any failures of the bike, the Client is obliged to immediately report the problem to ZGCB CC and return the bike to the closest ZGCB Station.

6. Rental and use of an unfit bike by the Client may result in his liability for any failures or damages resulting from the use, in case when the Client could have been able to identify the unsuitability of the bike.
7. It is recommended that the Client has, during rental, a working mobile phone in case of a necessity to contact CC.

8. The basket mounted in front of the bike is suitable solely for the carriage of light items. In order to ensure safety and at the risk of damaging the bike it is not allowed to place any heavy items within the basket. While carrying items the weight of which exceeds 5 kg in the basket one must maintain special caution. The maximum weight of items within the basket cannot exceed 5 kg. Items placed in the basket may not hang out of the rim of the basket and they should not contain any sharp edges. If an accident occurs due to inappropriate use of the basket, the Client bears responsibility for it and will cover any costs arising from it. The Operator shall not bear responsibility for damages or leaving items or goods carried in the basket. In particular, the Operator shall not bear any responsibility for the carried electronic equipment which constitutes the property of the Client.

9. Maximum load of a bike:
a. for a standard bike, designated for use by 1 person, it cannot exceed 120 kg,
b. for tandem, designated for use by 2 persons, it cannot exceed 227 kg,
c. for cargo bike it cannot exceed 220 kg, whilst it is assumed that the load capacity of the box amounts to 100 kg, whilst the load capacity of the bike itself (without the box) is 120 kg. Cargo type of bike is adjusted to carrying 4 children in the box;

10. Holder placed in tandems is designated to carry bottle drinks solely. The user is obliged to ensure that the carried drink is secured in a way that prevents it from falling out during the ride. If an accident occurs due to inappropriate use of the holders, the Client bears responsibility for it and will cover any costs arising from it. The Operator shall not bear responsibility for damages to items or goods carried in the holder.

11. In case of any problems with the rental or return of the bike from ZGCB Station the Client is obliged to contact ZRM Client Center immediately while still being near the bicycle.The employee of CC will inform the Client of further actions to be taken. The rented bike ought to be used in accordance with its designation. ZGCB Bike as a transport means is designated to move around the ZGCB Bike Stations. It is not allowed to use ZGCB bikes for mountain rides, jumps, stunt tricks, as well as racing and using the bike to pull or push anything is not allowed.

VIII. Duration of rental

1. The Client is obliged to return the bike no later than within 12 hours from its rental.

2. Exceeding the 12 hour duration of single rental causes charging additional fees and penalties in accordance with the Tables of Charges and Penalties.

IX. Repairs and failures

1. All failures ought to be reported by phone to ZGCB CC immediately after being noticed. In case of each failure which prevents further ride the Client is obliged to stop and inform CC via telephone as well as return the bike to the closest ZGCB Station.

2. Any repairs, modifications, replacements of parts in the rented bike on one’s own are forbidden. The only authorized entity to perform these actions is ZGCB Service.

3. The Client has an obligation to have the possibility of contacting CC at all times when renting a bike.

X. Return

1. The Client is obliged to correctly return the Standard bike, Tandem type of bike and Cargo type of bike through:
a. Returning the bike at the ZGCB Station and connecting the bike to a free electric lock, which constitutes an integral part of the stand. Correct blocking of the bike in a stand will be confirmed by a sound signal and physical closure of a bike in a stand.
b. Returning of a bike at ZGCB Standard Station with the use of code lock (solely in situations when Client is unable to connect the bike to the electric lock i.e. when there are no free spots or there is a failure of ZGCB Standard Station), connecting the bike to the stand or to another bike (correctly secured through connecting into electric lock or secured with a clamp) located at the ZGCB Standard Station, blocking the lock (through shuffling the all digits) and pressing the “Return” button on the electronic part of the Terminal as well as proceeding according to the instructions visible on the display. Upon blocking the lock, the Client may also return the bike via mobile application Nextbike or through contacting ZGCB CC. In order for the return of the bike to occur through telephone contact with ZGCB CC the presence of Client at the Station on which the bike return is to be arranged for is required.
c. In case of experiencing any difficulties related to the bike return, the Client is obliged to immediately contact 24/7 hotline of ZGCB CC. It is thus assumed that in order for a bike return to occur through telephone contact with ZGCB CC, the Client ought to be present at the Station on which a bike return is to be conducted.

2. The Client is obliged to correctly return and secure the bike, as specified in clauses X.1 to X.2 under the pain of:
a. calculation of fees for the use of bike in accordance with the accepted price list, and in case of rental exceeding 12 hours, calculation of additional fee in the amount of 200 PLN.
b. calculation of contractual penalty for loss, theft or damage of a bike in accordance with Appendix no. 1 to the hereby Terms of Service.
c. Calculation of penalty fee for return of bike at a place other than the dedicated ZGCB station in accordance with Appendix no. 1 to the hereby Terms of Service.
d. Temporary blocking of Client’s account.

The fees are being added up.

3. In case when during rental of a bike an accident or collision occurs, Client is obliged to write a statement or call the Police to the site. Furthermore, in case of the occurrence of the above event the Client is obliged to inform ZGCB CC of this fact no later than within 24 hours post the event.

XI. Charges

1. Charges are calculated according to the rates specified in the Tables of Charges and Penalties, constituting an annex to the Terms of Service, available at www. zielonogorskirowermiejski.pl and in ZGCB Terminals. The basis for the calculation of a charge is the number of minutes of rental, measured from the moment of bike rental to the moment of connecting the bike with electric lock or obtaining the confirmation from the ZGCB System regarding the confirmation of bike return.

2. Charges for the use of rental are diverse and depend on the length of time of bike rental. Fee for single rental is a sum of receivables for subsequent time intervals.

3. Time of charging is divided into one-hour periods with the exception of the first hour of rental during which the period of the first twenty minutes of rental and the subsequent paid forty minutes of rental.

4. In case when charging the fee for the ride exceeds the means on the account the Client is obliged to top up his Account at least to reach the balance equal to 0PLN within 7 days. In case of failure to settle overdue payments, the Operator reserves the right to commence adequate legal steps against the Client, targeted at obtaining the payment on account of the realized Agreement. The Operator is entitled to calculate statutory interest from the amounts overdue calculated from the day of maturity until the day of factual repayment made in full.

5. Reimbursement of charges made towards rentals may be made upon termination of the Agreement. During the term of the agreement with the Operator of ZGCB system the payments towards rentals (top up amount) are non-refundable.

6. In case of obtaining a promotional voucher, the top up amount of Client account and its designation are established by Operator and it is non-refundable, that is there is no possibility of obtaining payment of funds. The means from the top up are used in the first place, prior to the means paid in by the Client. In case of promotional vouchers, details regarding the amount, the validity term and the reasons for granting them are defined within the Terms and Conditions of Promotions, available on the system website.

7. Non-used funds are transferred from season to season and are not subject to cancellation.

8. In case if the Client is in arrears with payments towards the Operator, the Operator reserves the right to pass the information on overdue amounts to entities indicated by appropriate provisions of law according to the principles stemming from separate provisions of law. The Client acknowledges that ZGCB Operator is entitled to transferring the matured receivables with respect of the Client, stemming from the Agreement, onto third parties, which shall entitle these third parties to seek repayment by the given Client of these receivables. The Operator realizes the services related to the maintenance of ZGCB and bears full responsibility for its proper functioning.

XII. Responsibility

1 The Operator realizes services related to maintenance of ZGCB System and bears responsibility for its proper functioning.

2. The Operator shall not bear responsibility for any direct or follow up damages as well as lost benefits caused as a result of improper performance of the Agreement by the Client, or for any other damages for which the Client is responsible, with the exclusion of damages caused by the Operator purposefully.

3. Any claims and complaints resulting from them ought to be directed by the Clients to the address of the Operator.

4. The Operator reserves the right to disclose Client’s data, in case of a necessity of disclosing the data to the authorized persons stems from the binding legal provisions.

XIII. Complaints

1. The recommended term for submission of complaints is within 7 days from the date of the event which caused the complaint.

2. All complaints concerning the services provided on the basis of the Terms of Service may be submitted:
a. via electronic means to the email address bok@ zielonogorskirowermiejski.pl
b. via post to the address of the Operator, specified in clause I.3
c. in person at the headquarters of the Operator.

3. If data contained within the complaint require supplementation, the Operator requests that the complaining person supplements the complaint within the indicated scope prior to reviewing the complaint. Before considering the complaint, the Operator may also ask the Customer to complete the personal data on the Account, which is required by the provisions of the Terms and Conditions, within a determined period. In case of uncompleted data, the Operator will leave the complaint without consideration.

4. The complaints which do not contain data such as: name, surname, address, telephone number, which would allow for an identification of the Client will not be considered by the Operator.

5. Submitting a complaint does not release the Client from the obligation of a timely realization of the obligations towards the Operator.

6. The Operator shall process a complaint within 14 days from the date of obtaining it or its supplementation, and in case of matters of more complicated nature, this period may take up to 30 days. In case of the necessity to supplement the complaint the term for reviewing the complaint commences on the day of receipt of documents by the Operator which supplement the complaint or which provide additional explanations/information. In case of an inability to meet the deadline for the review of a complaint, the Operator will inform the Client of any delays, indicating the cause of a delay (circumstances which must be established) and an expected term for the review of the complaint.

7. Response to a complaint shall be posted to the Client via electronic post or traditional post to the correspondence address in a manner specified in the complaint. The Operator may send the response to an alternative address/ email address indicated for correspondence by the Client who submits a given complaint.

8. The consideration of a complaint consists of an identification of the problem, assessment of its justification and settlement of the problem submitted by the Client or a conduct of adequate actions in order to remove any potential irregularities, causes of their occurrence and to grant a thorough, and professional in form and in content reply.

9. The Client has the right to appeal against the decision issued by CC.

10. The Client has the right to appeal against the decision issued by the Operator. The appeal will be considered within 14 days from the day of its submission to CC. The appeal ought to be submitted in one of the following manners:
a. via electronic means to the email address [email protected]
b. via post to the address of the Operator, specified in clause I.3
c. in person at the headquarters of the Operator.

11. The Client may:
a. direct an appeal against the decision of the Operator directly to CC within 14 days from the date of receipt of the reply to the complaint.
b. launch civil action in the adequate court.

XIV. Withdrawal from the Agreement:

1. The Client may withdraw from the Agreement concluded with the Operator-on the basis of the provisions of law, without indicating the cause, within the term of 14 days from the date of its conclusion. The term is considered as fulfilled if prior to its expiry the consumer posts a statement of withdrawal from Agreement.

2. The Client may withdraw from the Agreement via:
a. sending to the Operator’s email address [email protected] a statement regarding withdrawal from Agreement,

b. sending to the postal address of the Operator, specified in clause I.3 a written declaration of withdrawal from Agreement. For this reason the Client may avail of the form on withdrawal from Agreement enclosed in Appendix no. 2 to the Act on Consumer Rights from 30 May 2014 (Journal of Laws of 2019, item 134 as amended), however, this is not obligatory.

3. In case of withdrawal from the Agreement, the Agreement is treated as non-concluded. In case of withdrawal from the Agreement each party is obliged to return to the other party all the items it obtained on the basis of the Agreement. The return of the services occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement. The return of payment is conducted with the use of the same payment methods which were used by the Client in the initial transaction, unless within the declaration of withdrawal from the Agreement the Client agreed to another solution. Another solution ought to be indicated by the Client within the submitted declaration.

4. In case of withdrawal from the Agreement, the Agreement is treated as non-concluded. Should, pursuant to the demand by Authorized Participant, the execution of service commence prior to the expiry of the term of withdrawal from Agreement, the Participant is obliged to pay for the services fulfilled until the moment of withdrawal from Agreement. The return of the services occurs no later than within 14 days from the day of receipt by the Operator of the declaration regarding withdrawal from the Agreement with the use of the same methods of payment which were used by the Client in the initial transaction, unless the Client indicated an alternative solution within declaration regarding withdrawal from Agreement.

XV. Termination of the Agreement at the request of the Client

1. The Client has the right to terminate the Agreement. Termination may be submitted by the Client in the following manner:
a. via electronic means to the email address [email protected]
b. via post to the address of the Operator, specified in clause I.3
c. in person at the headquarters of the Operator.

2. The termination of the Agreement takes effect within 14 days from the date of receipt of the termination by the Operator. Liquidation by the Operator of Client account within ZGCB System shall be the result of Agreement termination.

3. Prior to terminating the Agreement the Client is obliged to top up the means on the Client Account to reach the balance of 0PLN. Termination of Agreement in a situation in which the balance of the Client Account of the Client is negative remains without effect on the right of the Operator to pursue the amount equal to the unsettled by the Client amount of receivable for services provided by the Operator.

4. If the funds on the Client Account exceed 0PLN on the day of Agreement termination they will be reimbursed to the bank account indicated by the Client, unless the Client consented to an alternative solution within Termination of Agreement. Another solution ought to be indicated by the Client within the submitted declaration. Reimbursement of funds will occur within the term up to 30 days from the date of Agreement Termination. In case when the reimbursement of funds triggers the necessity to bear additional costs on the side of the Operator in the form of transfer charges, these costs will be deducted from the funds to the reimbursement of which a Client is entitled.

XVI. Blockade of user accounts

1. The Operator reserves the right to temporarily block Client’s account in ZGCB system in case of non-compliance with the conditions of bike use at ZGCB system specified in the hereby Terms of Service.

2. In particular, the account blockade may occur, when the Client:
a. has not entered personal data in detail, as specified in clause V.3 of the hereby Terms of Service;
b. uses a bike not in line with its designation;
c. leaves the bike in a location other than the designated ZGCB Station;
d. leaves the bike unsecured.

3. Blockade of an account may also occur in case when post bike rental by a client the bike has been lost.

4. Permanent blockade of Client Account prevents any future setting up of subsequent account and is equivalent to the termination of agreement with a given client through his fault.

XVII. Nextbike Mobile Application

1. Nextbike Mobile Application is available for download without charging any fees (free of charge) in Google Play stores and Apple AppStore.

2. The use of Mobile Application is possible by means of phones with adequate, valid Google Android or Apple IOS system with Internet access.

3. The use of Mobile TR Application is possible post registering in the Nextbike System. The provisions of the hereby Terms of Service in the scope of conditions of use of ZGCB are appropriately represented in the Mobile Nextbike Application.

XVIII. Final Provisions

1. The acceptance of the hereby Terms of Service and the rental of the bike indicates: a declaration of the health state which ensures safe movement on a bike; ability to ride a bike; possession of permissions required by provisions of law and knowledge of road traffic provisions.

2. The Operator reserves the right to terminate the Agreement with a notice of 14 days in case the Client breaches the provisions of the hereby Terms of Service (i.e. lack of acceptance of the new Terms of Service, non-return of a bike at the required time) while the Client is entitled, in respect of the Operator, to submit claims related to the return of means on the client account, provided that they were not used by the Operator previously to cover the payable liabilities chargeable to the Client.

3. Information regarding changes of the Terms of Service or Privacy Policy will be sent to the email address indicated upon registration. The information regarding changes to the hereby Terms of Service or to the Privacy Policy will be sent to the email address indicated upon registration. Lack of written information of lack of acceptance of the change to Terms of Service or Privacy Policy sent to CC within 14 days from the day of its posting to the Client indicates acceptance of introduced changes within Terms of Service or Privacy Policy by the Client. Written information of the lack of acceptance by the Client of changes to the Terms of Service or Privacy Policy shall constitute termination of the Agreement by the Client.

4. For all matters unresolved in the hereby Terms of Service the binding legal provisions shall apply, and in particular, the provisions of the Civil Code and the act on road traffic.

5. In case of any discrepancies between the Polish and foreign language version of the Terms of Service, the Polish version of the document shall prevail.

Appendix no. 1 Table of Charges and Penalties

Initial fee10 PLN
Payment for bike rental

The amounts sum up

Duration of rental
up to 20 minutes0 PLN
from 21 to 60 minutes 2 PLN
The second and every subsequent hour 4 PLN
Payment for exceeding the 12 hour limit of rental200 PLN
Letter notifications regarding breaching the Terms of Service10 PLN
Return of bike in a place other than one of the stations in the user zone180 PLN
Return of bike outside of the user zone500 PLN
Leaving the bike at the station without securing100 PLN
Riding a bicycle by more persons than allowed (depending on the bicycle type)100 PLN
Unauthorized ride100 PLN
Removal of applied security measures.200 PLN
Using the bicycle for commercial purposes200 PLN

Fees specified in the table are VAT tax inclusive
The fees are being added up.

Penalties
Theft, loss or damage of a Standard bike2000 PLN
Theft, loss or damage of a Cargo type of bike7000 PLN
Theft, loss or damage of a Tandem type of bike 7000 PLN

Appendix no. 2 Costs of repair and restoring of a bike at ZGCB System

NAMEunit of measurementPRICE*VAT 23%TOTAL
Fork adapterpiece84.00 PLN19.32 PLN103.32 PLN
Front mudguardpiece9.50 PLN2.19 PLN11.69 PLN
Back mudguardpiece9.50 PLN2.19 PLN11.69 PLN
Chippiece24.78 PLN5.70 PLN30.48 PLN
Tube 26×2.125piece8.40 PLN1.93 PLN10.33 PLN
Bellpiece3.60 PLN0.83 PLN4.43 PLN
Brake lever, right sidepiece9.92 PLN2.28 PLN12.20 PLN
Pipe TP-06 Allu. Regulated/ Silverpiece0.60 PLN0.14 PLN0.74 PLN
Roller brakepiece134.90 PLN31.03 PLN165.93 PLN
Barspiece17.81 PLN4.10 PLN21.91 PLN
Brake padspiece4.70 PLN1.08 PLN5.78 PLN
Set of brakes (clamps)piece15.57 PLN3.58 PLN19.15 PLN
Left  crankpiece19.50 PLN4.49 PLN23.99 PLN
Crank with rackpiece28.00 PLN6.44 PLN34.44 PLN
connection blockpiece6.30 PLN1.45 PLN7.75 PLN
Basketpiece8.85 PLN2.04 PLN10.89 PLN
Front lightpiece19.93 PLN4.58 PLN24.51 PLN
Back lightpiece11.63 PLN2.67 PLN14.30 PLN
Brake line (band)piece2.46 PLN0.57 PLN3.03 PLN
Line (band) of rear dérailleurpiece1.90 PLN0.44 PLN2.34 PLN
Chainpiece5.70 PLN1.31 PLN7.01 PLN
Basket fixpiece18.06 PLN4.15 PLN22.21 PLN
Chain guard fixpiece6.72 PLN1.55 PLN8.27 PLN
Back reflectorpiece1.59 PLN0.37 PLN1.96 PLN
Tyre (26 x 2.125)piece27.41 PLN6.30 PLN33.71 PLN
Carrier guard (back)piece24.61 PLN5.66 PLN30.27 PLN
Chain guardpiece5.70 PLN1.31 PLN7.01 PLN
Brake line shellmeters1.67 PLN0.38 PLN2.05 PLN
Rear derailleur shellmeters2.11 PLN0.49 PLN2.60 PLN
Set of pedalspiece13.26 PLN3.05 PLN16.31 PLN
Front hub (dynamic)piece164.90 PLN37.93 PLN202.83 PLN
Back hubpiece130.05 PLN29.91 PLN159.96 PLN
Rear  derailleur pusherpiece8.87 PLN2.04 PLN10.91 PLN
Front tyre with dynamopiece196.00 PLN45.08 PLN241.08 PLN
Rear derailleur with steering modulepiece20.40 PLN4.70 PLN25.10 PLN
Lamp cablesmeters5.12 PLN1.18 PLN6.30 PLN
Bike framepiece457.38 PLN105.20 PLN562.58 PLN
Left handlepiece5.49 PLN1.26 PLN6.75 PLN
Right handlepiece4.71 PLN1.08 PLN5.79 PLN
Saddlepiece15.30 PLN3.52 PLN18.82 PLN
Advertisement sidespiece33.60 PLN7.73 PLN41.33 PLN
Headsetspiece5.69 PLN1.31 PLN7.00 PLN
Footer/ supportpiece14.40 PLN3.31 PLN17.71 PLN
Support 115mmpiece12.56 PLN2.89 PLN15.45 PLN
Front spokepiece0.27 PLN0.06 PLN0.33 PLN
Back spokepiece0.27 PLN0.06 PLN0.33 PLN
seat pillarpiece15.63 PLN3.59 PLN19.22 PLN
Roller brake screwpiece19.90 PLN4.58 PLN24.48 PLN
Brake lever  adjusting screwpiece0.62 PLN0.14 PLN0.76 PLN
Back 3 speed wheelpiece148.50 PLN34.16 PLN182.66 PLN
Forkpiece43.00 PLN9.89 PLN52.89 PLN
Handlebar stempiece16.93 PLN3.89 PLN20.82 PLN
seat tubepiece6.00 PLN1.38 PLN7.38 PLN
Lock code ABUSpiece56.10 PLN12.90 PLN69.00 PLN
Electro lockpiece672.00 PLN154.56 PLN826.56 PLN

* may be subject to changes