FAQ

Discover the new bikes

New season, new system! Zielonogórski Rower Miejski is back in a modern version - even better, more comfortable, and accessible.

Rent a bike in seconds via the app

Choose a bike, enter its number, or scan the QR code. Ready - you’re good to go!

Top up your account

To use ZRM bikes, your account must be active. Make an initial payment of 10 PLN to unlock bike rentals.

Return the bike at a ZRM station stand

Returning at a ZRM station is free. In other cases, an additional fee will apply.

Pause your ride without ending it

In the Nextbike app, you can pause your ride and lock the rear wheel - the bike stays safe, and the ride remains active. Perfect for shopping or grabbing a coffee.

Log in and ride

Create an account, make the initial payment, and enjoy ZRM bikes - fast, convenient, and eco-friendly.

To fully use the system, ensure that the registration process has been successfully completed. Check if:

All required data has been provided,
The activation link sent to your email has been clicked.

If you haven't received the message, check your spam folder or contact the Contact Center. The email is sent from [email protected]

Your account will be active when the balance is at least 10 PLN.

In case of using several accounts registered with the same telephone number the account is each time selected on the basis of an entered PIN number. If the same PIN number is assigned to different accounts, you will be logged to the first account you registered. Generating PIN number causes assignment of a new code also for the oldest account. To change the PIN number for the selected account please contact our 24/7 hotline or submit an enquiry through our contact form.

An O-lock blockade is a mechanism in the form of an O-shaped clamp integrated with the bike frame which secures the bike. After renting the bike, the blockade will automatically open, and it will not be possible to return the bike without locking it. The blockade also secures a bike during the use of “Parking” function. O-lock blockade is mounted on the rear wheel and it remains open through the ride.

Once the O-lock blockade is closed you will hear a characteristic sound signal and the blockade will remain closed – if you did not hear any sound signal and the blockade remains open this means that the bike was not returned correctly. To be sure, we recommend checking the tab “History of rentals” in the mobile application or on the website zielonogorskirowermiejski.pl/wp/. Confirmation of bike return in the system may also be obtained through contacting our 24/7 Customer Service.

Please note that within the ZRM system bikes may be located also outside the stations within the area of return. If the rear wheel of the bike is immobilized with the use of the O-lock blockade and the bike is within the area of usage, it does not require any actions on your side. If the bike is not properly secured we will be grateful if you can notify us of this by calling our Hotline and indicating the bike number and its precise location.

Changes of the telephone number may be conducted by logging to your profile on the website of zielonogorskirowermiejski.pl/wp/ n the ‘User settings” tab.

The user may submit a request for modification to the operator by sending an appropriate statement via email, by post to the address of the operator or through contacting the Customer Service.

Remember that in case of changes in data made on the account you must confirm the remaining personal data.

Parking is a useful function that allows to park the bike without having to return it in the system. All it takes is to use the additional tab called “Parking” which is available in the mobile application.

When leaving a rented bike you should remember to avoid secluded or “risky” areas. Make sure you closed the O-lock and immobilized the bike in such a way so that it stands firmly on its wheels and is supported by a kickstand. The bike must be parked in line with traffic regulations, not hindering bike, road or pedestrian traffic.

No other users will be able to rent the bike that has been left in the parking mode in the course of the ride. In case of attempts to rent such bike by other users they will be notified of bike unavailability.

Parking in the course of bike rental is calculated into the duration of rental.

To add your credit or debit card and enjoy the convenience of automatic payments, log in through the mobile application or website. Then go to payments and select the option "Add payment card/payment tpay card register". After selecting this option, we will redirect you to a secure payment gateway page where you can enter your card details, such as the card number, expiration date, and CVC code. Once you've entered the information, simply click the "Pay" button. Your card will be verified by charging an initial fee of 10 PLN, which will be applied towards the rentals. Done! Remember to keep the email confirmation of adding the payment card to your ZRM account.